Skip to course details RS Relay Shift Training RDM courses for working IT teams

Team fit Lab focus Pricing Contact Terms

Abstract training room with connected remote desktop work surfaces and vault markers

Devolutions RDM training courses

Relay Shift Training helps IT teams run RDM as a shared access practice.

Instructor-led virtual seats start at $420. Private team workshops start at $2,800 and focus on connection entries, vault habits, permission boundaries, and support handoffs.

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Training courses, workshops, and class materials
Format
Live virtual seats or private team sessions
Useful for
Help desk, infrastructure, MSP, and security operations
 Training only. We do not sell software, licenses, official vendor support, or installers.

The course follows one remote-access handoff from request to clean closeout.

  1. 01 Find the right entry

    Students practice naming and locating RDP, SSH, web console, and tool entries without relying on private shortcuts.

  2. 02 Use the right credential habit

    The class separates personal access, shared vault use, elevation moments, and reviewable ownership notes.

  3. 03 Hand off the session

    Learners write short closeout notes, escalation context, and cleanup checks another operator can understand.

  4. 04 Keep the workspace healthy

    The team leaves with review rhythms for stale entries, folder ownership, permissions, and onboarding.
Choose the team that will sit in class

Team fit

Help desk shift

Best for technicians who need a consistent first-week RDM routine: launch, document, escalate, and leave a readable trail.

  • Personal favorites versus shared entries
  • Ticket context inside connection notes
  • Escalation handoff habits

Lab emphasis

Mark the access patterns your team needs to practice.

The page builds a class focus note in your browser so you can send a clearer training request.
Access patterns
Current class focus

RDP and server entries plus shared vault and credential rules.

What the students receive

Foundation class, 4 hours live

Connection layout, personal versus shared entries, quick search, favorites, session notes, and a personal setup checklist.

Shared vault operations, 1 day live

Credential placement, folder ownership, permission review habits, naming rules, and a handoff sheet for team adoption.

Private relay workshop, 1 or 2 half-days

Team-specific mapping around protocols, vaults, owners, review cadence, support roles, and the RDM cleanup backlog.

Pricing from

Estimate the right buying shape before you call.

Final pricing depends on dates, class size, and custom material. The estimate below is for planning the first conversation.
Delivery
8 participants $3,360 estimated for live virtual seats Use private workshop pricing when the group needs shared standards or custom examples.

Contact

Ask for RDM training dates.

Call or build an email draft with your group size and lab focus. We reply with available class times, invoice options, and the preparation notes.

Relay Shift Training
Maalaea Rd, Lahaina, Hawaii 96761
United States
(808) 244-5426
training@devolutions-rdm-relay.com
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Operator, privacy, and course terms

Operator

Relay Shift Training operates this site and sells instructor-led RDM training courses, private workshops, and written class materials.

Independence

Relay Shift Training is an independent training provider and is not affiliated with, sponsored by, or endorsed by Devolutions.

Privacy

This static page uses no cookies, analytics, remarketing tags, or embedded tracking. If you email or call us, we use your details to answer the training request.

Payment and refunds

Invoices are due before class unless another written arrangement is made. Refunds are available until seven calendar days before a scheduled public class; private workshop deposits are refundable until planning work begins.

Read course terms and privacy details
Relay Shift Training (808) 244-5426 training@devolutions-rdm-relay.com Course terms